Customer Support

Powertraveller is open from Monday - Thurs 9.00am to 5.30pm and on Friday from 9.00am to 5.00pm

The preferred method for ordering is via our website as you get a unique order number which allows us to track your order more efficiently.  If absolutely necessary, we can take orders with a credit / debit card via telephone.

We aim to send out your order within 2 working days.  Delivery should take no more than 2-3 working days from despatch.  International orders can take between 7-10 working days.

If you bought it directly from the Powertraveller website, please contact support@powertraveller.com and we will try to help if your product is still within the warranty period.  If you purchased from another seller, you will need to contact and return to them as your contract of sale is with that company, not Powertraveller.  However, feel free to contact support@powertraveller.com to see if there is any advice we can give to help resolve the issue.

Battery care info

It is best to store your power pack with 40-60% charge remaining.  In order to keep the batteries in the best condition they need to be used every 3-4 months as this will prolong their lifespan.

All products have a standard 1 year manufacturer warranty which covers manufacturing defects.  This does not cover wear and tear, user error or any damage caused by improper use.

To increase the efficiency of your solar product, ensure the panels directly face the sun at all times.  As the sun moves across the sky throughout the day, adjust your solar panel accordingly.  The time of day is also an important factor to consider when using you solar product.  You will get the best performance when the sun is at the highest point in the sky - usually around noon.

For optimum performance, your solar panel should be outside in direct sunlight, without obstruction such as glass or shadows.

Whilst the solar panels are designed to sit for hours in the sun, we advise keeping power packs in the shade to avoid overheating.  The power packs have a safety feature which means they shut down if they get too hot.  A well-ventilated area out of direct sunlight is best.

Powertraveller batteries can be stored and used from -20° to 60°C.   When charging Powertraveller batteries, the advised range is 0° to 45°C.

The Powergorilla can be charged via the Solargorilla, Falcon 21 and Falcon 40 solar panels

The Powergorilla can charge a wide range of laptops.  However, some laptops require more power than the Powergorilla can output.  You can check before you purchase by sending an email to support@powertraveller.com, along with the manufacturer name and model number of your laptop.

Powergorilla can also charge Macbooks but again, some Macbooks require more power than the Powergorilla can offer.  To check, email support@powertraveller.com.  If your Macbook is supported, you will probably need a MagSafe cable and L93D tip (both available separately from our website).

The Powergorilla can recharge a wide range of USB-C laptops.  In order to do this you will need a car-charger with USB-C output powerful enough for your laptop, which you can then use with the female in-car charger socket that comes with the Powergorilla.

A UPS is an uninterruptible power supply.

This means that the Powergorilla will work as a UPS, so if the Powergorilla is connected to the mains AC power supply and you're charging a device, the Powergorilla will continue to power your device if mains power is cut.

To use this function, connect your Powergorilla to AC mains using the supplied universal AC mains charger.  Then connect the device you wish to charge to the Powergorilla.  Please bear in mind, the power going into and out of the Powergorilla will need to be the same, so if you're using the 19V AC mains charger, the UPS will only work when outputting 19V to your device.

Yes.  You can charge one device via the DC output port and one via the 5V USB output port.

The Solargorilla, Falcon 21 and Falcon 40 can all charge the Mini-G power pack.

The Mini-G can recharge laptops and netbooks with a battery capacity of up to approx. 40Wh.  If you would like to check the compatibility of your laptop prior to purchasing, please contact support@powertraveller.com with the manufacturer and model number of your laptop.

A UPS is an uninterruptible power supply.

This means that the Mini-G will work as a UPS, so if the Mini-G is connected to the mains AC power supply and you're charging a device, the Mini-G will continue to power your device if mains power is cut.

To use this function, connect your Mini-G to AC mains using the supplied universal AC mains charger.  Then connect the device you wish to charge to the Mini-G.  Please bear in mind, the power going into and out of the Mini-G will need to be the same, so if you're using the 19V AC mains charger, the UPS will only work when outputting 19V to your device.

Yes.  You can charge one device via the DC output port and two via the 5V USB output ports.

No.  The Falcon 40 is only a solar panel, it does not have an internal battery.  It converts sunlight into power for instant charging.

The Falcon 40 can charge laptops with a battery capacity of up to approx. 45Wh.  If you wish to check the compatibility of your laptop with this product, please email support@powertraveller.com with the manufacturer name and model number of your laptop.

The Falcon 40 can charge all the current Powertraveller power packs including the Powergorilla and Mini-G.

No.  The Falcon 21 is only a solar panel, it does not have an internal battery.  It converts sunlight into power for instant charging.

The Falcon 21 can charge laptops with a battery capacity of up to approx. 45Wh.  If you wish to check the compatibility of your laptop with this product, please email support@powertraveller.com with the manufacturer name and model number of your laptop.

The Falcon 21 can charge all the current Powertraveller power packs including the Powergorilla and Mini-G.

No.  The Falcon 7 is only a solar panel, it does not have an internal battery.  It converts sunlight into power for instant charging.

No, the Falcon 7 cannot recharge laptops.  It is only suitable for charging 5V devices.

The Falcon 7 can charge the Discovery and Sport 25 power packs.

All Powertraveller solar panels can charge the Sport 25 power pack.  The Sport 25 power pack is also available in a kit with the Falcon 7 panel called the Sport 25 Solar Kit.

The Sport 25 can give an extra 3 hours on some models of laptop that recharge via USB-C.  However, these laptops must be able to accept a 15W charge.  If you need a powerful laptop charger, please consider the Powergorilla, Condor 100 or Phoenix 90.

The Sport 25 power pack can be recharged from any USB port, including the one on the mains charger that came with your mobile phone.

Yes, the Sport 25 power pack and Falcon 7 solar panel are available to purchase separately.

The Sport 25 power pack can give an extra 3 hours on some models of laptop that recharge via USB-C.  However, these laptops must be able to accept a 15W charge.  If you need a powerful laptop charger, please consider the Powergorilla, Condor 100 or Phoenix 90.  The Falcon 7 cannot charge a laptop.

All of the Powertraveller solar panels can charge the Discovery power pack.

The Discovery cannot charge laptops.  Please consider the Powergorilla, Mini-G, Condor 100 or Phoenix 90 instead.

Yes.  You can recharge the Discovery power pack whilst it is recharging your device.

The Extreme power pack cannot charge laptops.  Please consider the Powergorilla, Mini-G, Condor 100 or Phoenix 90 instead.

Yes.  You can charge one device via the 12V DC output port and one device via the 5V USB output port.

Please ensure you are outside in direct sunlight and strong sunshine, with no obstructions such as glass or windows.  You can also try resetting the solar panel by closing it for a few seconds then re-opening it.

The Extreme power pack can be charged from any USB port, including the one on the mains charger that came with your mobile phone.

No. The Extreme Solar is only a solar panel, it does not have an internal battery. It converts sunlight into power for instant charging.

The Extreme Solar cannot charge laptops.  Please consider the solargorilla, Falcon 21 or Falcon 40.

Please ensure you are outside in direct sunlight and strong sunshine, with no obstructions such as glass or windows.  You can also try resetting the solar panel by closing it for a few seconds then re-opening it.

Not all phones are compatible with wireless charging.  If you're unsure, please check your phone's user guide.  Also, check there's no metal on the wireless pad, that your phone is not in a case with metal or magnetic components.

Yes.  You can use either the USB port or the wireless charging pad to charge your phone whilst the Harrier 25 is being charged.

The Harrier 25 can give an extra 3 hours of use on some laptops that recharge via USB-C.  The Sport 25 can give an extra 3 hours on some models of laptop that recharge via USB-C. 

However, these laptops must be able to accept a 15W charge.  If you need a powerful laptop charger, please consider the Powergorilla, Condor 100 or Phoenix 90.

Wireless charging gives off a lot of energy as heat. Don't worry, there are safety features built into the Harrier 25 that will turn it off before the batteries get too warm.

The Condor 100 can charge most laptops with a battery capacity of up to 75Wh.  If you would like to check the compatibility of your laptop, please email support@powertraveller.com with the manufacturer name and model number.

Yes.  You can charge up to 3 devices via the 5V USB ports whilst recharging another via the AC mains socket.

The Phoenix 90 can charge most laptops with a battery capacity of up to 65Wh.  If you would like to check compatibility with your laptop, please email support@powertraveller.com with the manufacturer name and model number of your laptop.

Switch the Phoenix 90 on then press the power button to scroll through voltage settings.

You can recharge the Nightjar from any USB port, including the one on the mains charger that came with your mobile phone.

No.  The Nightjar is a rechargeable lamp and cannot recharge other devices. 

Press and hold the power button for 2 seconds.

No.  The Merlin 15 can only charge 5V devices such as smartphones, GPS, action cameras, smartwatches, head torches and more.

To turn on SOS torch mode, double-tap the power button.

Press and hold the power button for 2 seconds.

The Merlin 75 can charge most laptops that recharge via USB-C up to approx. 60Wh.  However, the laptop must be able to accept a 30W charge.

To turn on SOS torch mode, double-tap the power button.

Press and hold the power button for 2 seconds.

Yes.  Press the power button once for the low brightness mode, a second press activates the high brightness mode, a third press turns the lantern off.  To activate the SOS mode, double-tap the power button.

The Nighthawk 15 cannot charge laptops.  It can only act as an emergency charge for 5V devices such as smartphones, GPS, action cameras, smartwatches, headlamps and more.

The solargorilla can charge laptops with a battery capacity of up to 40Wh.  If you would like to check the compatibility of your laptop, please email support@powertraveller.com with the manufacturer name and model number of your laptop.

The Solargorilla can charge all Powertraveller power packs in the current range.

No.  The Solargorilla is only a solar panel, it does not have an internal battery.  It converts sunlight into power for instant charging.

Yes.  As well as the solar panels, the Solar Adventurer also have an integrated 3500mAh battery, so you can store the sun's power to use later.

Each colour represents 25% of a full charge.  Red is up to 25% and suggest the products internal battery need charging, orange means there's between 25-50% left, green is 50-75% left and blue is 75-100% charged.

Please note, when you recharge the Solar Adventurer via AC mains, it will cycle through all of the colours and then display the appropriate colour for the level of charge it's at, flashing as it charges.

Yes.  You can recharge the internal battery whilst you are charging your device.

The Redstart 50 can provide additional power to compatible USB-C laptops. If you would like to check compatibility with your laptop, please email the make and model to support@powertraveller.com.

Yes, simply press the power button for 3 seconds to turn the torch on, and another short press will activate the SOS mode.

The Redstart 50 is rated IP67 waterproof, so it is completely protected against dust ingress and can withstand being submerged in 1m of water for 30 minutes.

People often have a tendency to leave jump starter power banks in the car and forget about them until they're next needed, however batteries are kept in better condition with regular use. The best thing to do is to remember to use it every 3 - 4 months, whether that's using to charge your mobile phone or just topping up the charge, so the battery stays in better condition and is ready when you need it.

Yes it does. The Kestrel 40 is a 12W solar panel with a built-in 10000mAh battery. That's enough to charge the average phone 2 - 4 times!

The 4 LEDs on top of the ports show the battery's level of charge in 25% increments. The red LED shows that the Kestrel 40 is solar charging.

Yes, there is a Micro USB input port on the Kestrel 40, so you can recharge it from a USB port.

The Falcon 12E does not store power, you can use it to directly charge your devices, or to recharge one of our power packs.

The Falcon 12E can recharge the Sport 25, the Harrier 25, the Merlin 15 and the Swift 40. It can also recharge the Merlin 75PD and the Condor 100, but we would recommend more powerful solar panels for those power banks.

The 'E' means the Falcon 12E is made from ETFE, which is resistant to stress and sea water corrosion, and is flame-retardant; making the Falcon 12E a sturdy choice for your adventures!

The Tactical Falcon 28E does not store power, you can use it to directly charge your devices, or to recharge one of our power packs.

The Tactical Falcon 28E can recharge the Sport 25, the Harrier 25, the Merlin 15 and the Swift 40. It can also recharge the Merlin 75PD and the Condor 100, but we would recommend more powerful solar panels for those power banks.

The 'E' means the Tactical Falcon 28E is made from ETFE, which is resistant to stress and sea water corrosion, and is flame-retardant; making the Tactical Falcon 28E a sturdy choice for your adventures!

Yes it does, as well as a solar panel, the Solar Adventurer II has a 10000mAh battery built in, so you can store the Sun's power to use later.

The bottom 4 LEDs each represent 25% stored charge, so when all 4 lights are lit, it is fully charged. The top LED is red when the panels are exposed to sunlight.

Yes you can.

The solar panel is intended as a top up method, to fully charge the Solar Adventurer II's battery using the panel would take 12-24 hours depending on the strength of the sunlight, so the best thing to do is to charge the Solar Adventurer II from mains electricity, then use the panel to top up any charge you use.